TERMS OF SERVICE

Last updated: 1 November 2026

Welcome to Trio Lah! These Terms of Service govern your access to and use of our website and online store.

This website is operated by Trio Lah! LLP, a business registered in Singapore. Throughout this website, the terms "we", "us" and "our" refer to Trio Lah! LLP.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement.

You agree not to use our website or products for any unlawful purpose or in a way that violates applicable laws and regulations.

We reserve the right to refuse service or cancel orders where reasonably necessary, including suspected fraudulent or unauthorised transactions.

2. Products and Product Information

Trio Lah! offers dog treats and related pet products.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, packaging details and prices are accurate.

However:

• Product photographs are for illustration purposes. Minor differences in appearance or packaging may occur.

• Product availability may change without prior notice.

• Product ingredients and specifications will be stated in the relevant product listing or packaging.

• Customers should read the product packaging and feeding instructions before offering any treat to their pets.

Our products are intended for dogs and are not intended for human consumption.

Our products are treats and are not intended to replace a complete and balanced diet or veterinary advice.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to cancel or decline an order where necessary, including in cases of payment issues, pricing errors, suspected fraudulent activity or stock unavailability.

If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

4. Pricing and Payment

All prices displayed on our website are in Singapore Dollars (SGD), unless otherwise stated.

We reserve the right to change product prices, promotions and delivery charges without prior notice.

Payment must be completed using the payment methods made available at checkout.

Orders will generally be processed after successful payment confirmation.

5. Shipping and Delivery

We currently provide delivery services within Singapore only.

Available delivery options, charges and estimated delivery times will be displayed at checkout.

Delivery estimates are provided as a guide and may be affected by courier availability, operational circumstances, public holidays or other events beyond our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

We are not responsible for delivery delays caused by incorrect or incomplete addresses supplied by customers.

6. Product Use and Pet Safety

Customers are responsible for ensuring that products are suitable for their dogs.

Please:

• Supervise your dog whenever offering a chew.

• Follow the feeding and safety instructions provided on the product packaging.

• Provide fresh drinking water.

• Remove the chew when it becomes small enough to pose a swallowing risk.

• Store products according to the instructions provided.

Every dog is different. If you have concerns about your dog's suitability for a particular treat, consult your veterinarian.

7. Returns, Refunds and Exchanges

All returns, refunds and exchanges are subject to our separate Return and Refund Policy.

Customers should refer to that policy for information on eligible returns, damaged products, incorrect orders and refund procedures.

Nothing in these Terms of Service is intended to exclude any rights that customers may have under applicable Singapore laws.

8. Intellectual Property

All content on this website, including brand names, logos, photographs, product images, graphics, text and designs, belongs to or is used under licence by Trio Lah! LLP, unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our website content without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers and delivery partners.

We are not responsible for the content, policies or services provided by independent third parties.

Your use of third-party services may also be subject to their respective terms and conditions.

10. Limitation of Liability

To the extent permitted by applicable law, Trio Lah! LLP shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by Singapore law.

11. Changes to These Terms

We reserve the right to update or amend these Terms of Service from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website following the publication of changes constitutes acceptance of the updated Terms, to the extent permitted by law.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes arising in connection with these Terms shall be subject to the applicable jurisdiction of the Singapore courts.

13. Contact Information

For enquiries relating to these Terms of Service, orders or our products, please contact us through the Contact Us page on our website.

Business Name: Trio Lah! LLP
Country: Singapore
Website: www.triolah.com