Return & Refund Policy

At Trio Lah!, we want every customer and their furry friend to be happy with their purchase.

1. Change of Mind

Due to hygiene and product safety considerations, we do not accept returns or exchanges for opened dog treats or products that have been used.

Unopened products in their original, sealed packaging may be considered for return on a case-by-case basis. Please contact us within 7 days of receiving your order for approval before returning any item.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, ideally within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

We will review the issue and, where appropriate, arrange a replacement or refund.

3. Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

4. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for the return delivery costs.

If the issue is due to an incorrect, damaged or defective item supplied by us, we will discuss the appropriate return or replacement arrangement with you.

5. How to Contact Us

For return or refund enquiries, please contact us through our website's Contact Us page or email us at hello@triolah.com

Please note that nothing in this policy excludes or limits any rights you may have under applicable Singapore consumer protection laws.