SHIPPING POLICY

Last updated: 1 November 2026

At Trio Lah!, we want your furry friends to receive their favourite chews safely and conveniently.

We currently offer local delivery within Singapore.

1. Delivery Coverage

We currently deliver to addresses within Singapore only.

International shipping is not available at this time.

2. Delivery Options and Charges

We offer the following delivery options:

Delivery Option	Estimated Delivery Time	Delivery Fee
Standard Delivery	3–5 business days	S$4.50
Express Delivery	1–2 business days	S$6.00

Free Standard Delivery

Enjoy free Standard Delivery for orders of S$60 and above.

Express Delivery charges will still apply if Express Delivery is selected.

3. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time is separate from the estimated delivery time.

Orders placed on weekends or Singapore public holidays may be processed on the next business day.

4. Delivery Timeframes

All delivery timeframes are estimates and are calculated in business days.

Actual delivery times may vary depending on courier availability, delivery volume, public holidays, weather conditions and other circumstances beyond our reasonable control.

Express Delivery is subject to courier availability and service coverage.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that your:

• Full delivery address is correct.

• Contact number is accurate.

• Any relevant delivery instructions are provided at checkout.

Additional delivery attempts or charges may apply if delivery cannot be completed due to incorrect information or the recipient being unavailable, subject to the courier's arrangements.

6. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will assist in checking the delivery status with our courier partner.

If your parcel arrives damaged or you receive an incorrect order, please contact us as soon as possible with photographs and your order details.

7. Changes to Delivery Address

If you need to amend your delivery address after placing an order, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has been handed over to our courier partner.

Additional charges may apply for address changes or redelivery, depending on the courier's arrangements.

8. Contact Us

If you have any questions about your delivery, please contact us through our website's Contact Us page.

Business Name: Trio Lah! LLP
Website: www.triolah.com
Delivery Coverage: Singapore only

Thank you for supporting Trio Lah!

Good Chews. Happy Paws.